Hephy follows "ZERO DEFECT POLICY" on any product shipped by the company.
We have the necessary systems and controls in place to meet the highest quality standards as expected by our customers. We maintain our product and service management systems to conform to ISO 9001 and continually improve upon them. Hephy gets audited by its customers and third-party auditors for process and operational controls.
Our Quality Assurance involves
A) Customer Quality Management
Customer quality issue analysis and feedback
Customer quality audit support
RMA follow up
B) Subcontractor Quality Management
Customer quality issue analysis and feedback
New subcontractor qualification and audit
Sample and first article evaluation
On-going quality management and continuous improvement
Subcontractor quality performance review and rating